Employer: Safe Harbor Kittery Point
Email Address: tsilber@shmarinas.com
Website: http://shmarinas.com/locations/safe-harbor-kittery-point/
Position Title: Member Services Specialist
Compensation/Rate: $25-35/hr.
Location: Kittery, ME
Position Summary:
Apply at https://shmarinas.com/careers/
General Information
• Location: Eliot, ME, 03904
• Employee Type: Full Time
• Minimum Experience: 1 Year
• Pay Range: $25-35
• Pay Type: Hourly
Additional Contact Information
• Name: Safe Harbor Kittery Point
• Phone: 207-439-9582
• Email: tsilber@shmarinas.com
Description
Want to join the most recognized marina and marine service based company in the world? We are looking for a Member Services Specialist with a broad knowledge of boat types, service components, and parts. Join our experienced, professional, and dynamic team in one of the fastest growing boat repair, storage, and marina operations in Maine. Areas of responsibility include Member account management, estimate development, work order creation, customer project communication, new account generation, department management support, phone and walk-in support. Prior customer service experience required. Full time position with benefits. Hourly pay range based on experience.
Essential Duties and Responsibilities
• Provide support to Service and Project Manager(s)
• Act as liaison between customers and Service/Project Manager(s)
• Provide clear and precise instructions on the work order for technicians
• Work order and estimate creation
• Generate invoices for all work provided by service departments
• Support payment collection efforts in a timely manner
• Continuously meets ongoing company goals
• Available to work overtime when required to meet deadlines
• Other duties as assigned by Manager
• Office organization and cleaning
• Phone and customer reception
• Parts Department support as needed
Safety and Environmental Responsibilities
• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
• High school diploma or equivalent
• Prior marina experience preferred
• Prior customer service experience preferred
• Ability to lift 20 pounds
Minimum Soft Skills Qualifications
• Self-initiative with ability to think, make decisions, and perform independently
• Exhibits high level of organization
• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Consistently exhibits a positive attitude
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes challenges in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.??Additional disclosures available at?https://shmarinas.com/hr-disclosures/.